Refund policy

Return and Exchange Policy:

Returns:
There are no returns on products unless there is a manufacturing defect.

Exchanges:
Products can be exchanged, but they must be in the same condition as received. If the product is damaged or has been used, it will not be exchanged.

Exchange Period:
Products can be exchanged within 3 days from the date of purchase. A purchase receipt must be provided as proof.

Methods of Exchange:
Exchanges for products within and outside Bahrain can be made via email or phone, and the product must be returned with all its accessories, including the original packaging.

Costs:
The return or exchange of any product is at the customer's own cost, including shipping fees.

Non-exchangeable Products:
Some products, such as personal use items (like cosmetics or underwear), may not be eligible for exchange for health or safety reasons.

Product Verification:
We may verify the condition of the product before approving an exchange. Please ensure that the product is packaged well when returning it.

Policy Changes:
We reserve the right to modify the return and exchange policy at any time. Please review this policy regularly.

If you have any questions or need more information, please contact our customer service team.